ALERT: Impact of COVID-19
Due to the recent developments with the COVID-19 virus, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
What is Audio Delay or Lip Sync? This is a symptom that describes an occurrence when the video of a person speaking on the television do not match the sound of them talking. It is either the video lags behind the audio or vice versa. To prevent or correct a lip sync problem, follow one of the steps below. Play a video or content every after step to verify if the issue has been resolved.
For additional assistance, click here to contact us. We are here to help!
TCL team awaits your every question.Contact Us