ALERT:  Impact of COVID-19

Due to the recent developments with the COVID-19 virus, we have implemented strict measures to protect the community at large and our employees alike.  Currently, we have very limited telephone support staff and you may experience longer than normal wait times.  However, we have many self-help resources available on our support site, and you can always reach us through e-mail.  We greatly appreciate your patience during this time.

 

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Can I use TV remote to control the TCL Sound Bar?

After successfully setting up your new TCL Sound Bar with your television, your next question is: do you have to use the soundbar remote or can I just use the TV remote.

It depends on your TV and the connection type you are using between the TV and the TCL Sound Bar.  The tables below provide information on what functionalities will work based on your preferred connection:


For TCL Roku TVs

Mode of Connection

Alto Sound Bar – Power On

Volume increase/decrease

Comment

AUX

Standard Infrared (IR) TCL Roku TV remote Volume up

Standard Infrared (IR) TCL Roku TV remote volume up/down

For other functionality you need to use sound bar remote

Optical

Standard Infrared (IR) TCL Roku TV remote Volume up

Standard Infrared (IR) TCL Roku TV remote volume up/down

For other functionality you need to use sound bar remote

HDMI ARC (CEC Enabled) 

(ALTO 7/7+ only)

TV remote power on button or TV volume up button

TV remote volume up/down

For other functionality you need to use sound bar remote


For all other TV Brands / Models

Mode of Connection

Alto Sound Bar – Power On

Volume increase/decrease

Comment

AUX

No

TV remote volume up/down pointed at the TV

For other functionality you need to use sound bar remote

Optical

No

No

For every functionality you need to use sound bar remote

HDMI ARC (CEC Enabled) 

(ALTO 7/7+ only)

TV remote power on button

TV remote volume up/down pointed at the TV

For other functionality you need to use sound bar remote


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