ALERT:  Roku Activation Failures for TCL Roku TVs - 4/29/2019

Roku is currently experiencing an issue affecting TCL Roku TV activation.  We are working diligently to address this issue and will update this article with any changes.

You do not need to contact TCL or Roku Customer Support, or take any other action. Simply try again later.

We apologize for the inconvenience. 

How can we help you?

Can I use TV remote to control the TCL Sound Bar?

After successfully setting up your new TCL Sound Bar with your television, your next question is: do you have to use the soundbar remote or can I just use the TV remote.

It depends on your TV and the connection type you are using between the TV and the TCL Sound Bar.  The tables below provide information on what functionalities will work based on your preferred connection:


For TCL Roku TVs

Mode of Connection

Alto Sound Bar – Power On

Volume increase/decrease

Comment

AUX

Standard Infrared (IR) TCL Roku TV remote Volume up

Standard Infrared (IR) TCL Roku TV remote volume up/down

For other functionality you need to use sound bar remote

Optical

Standard Infrared (IR) TCL Roku TV remote Volume up

Standard Infrared (IR) TCL Roku TV remote volume up/down

For other functionality you need to use sound bar remote

HDMI ARC (CEC Enabled) 

(ALTO 7/7+ only)

TV remote power on button or TV volume up button

TV remote volume up/down

For other functionality you need to use sound bar remote


For all other TV Brands / Models

Mode of Connection

Alto Sound Bar – Power On

Volume increase/decrease

Comment

AUX

No

TV remote volume up/down pointed at the TV

For other functionality you need to use sound bar remote

Optical

No

No

For every functionality you need to use sound bar remote

HDMI ARC (CEC Enabled) 

(ALTO 7/7+ only)

TV remote power on button

TV remote volume up/down pointed at the TV

For other functionality you need to use sound bar remote


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