ALERT: Impact of COVID-19
Due to the recent developments with the COVID-19 virus, we have implemented strict measures to protect the community at large and our employees alike. Currently, we have very limited telephone support staff and you may experience longer than normal wait times. However, we have many self-help resources available on our support site, and you can always reach us through e-mail. We greatly appreciate your patience during this time.
It is possible that your TV might get into a state where you cannot access the various menus, including the menu option that lets you perform a factory reset operation. If that happens, you can force the TV to reset by following the steps below:
NOTE: A factory reset returns the TV to its original, out-of-the-box state. Performing a factory reset will remove all stored personal data relating to your settings, network connections, Roku data, and menu preferences. Once completed, you must repeat the guided setup, reconnecting to the Internet, re-linking your Roku account, and reloading streaming channels. If applicable, you must also repeat the antenna TV setup (channel scan) and input configuration.
If you are unable to locate the reset button, you may contact our support team for additional help. Click here to view the different options to reach us. We are ready to help!
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