ALERT: Roku Activation Failures for TCL Roku TVs - 4/29/2019
Roku is currently experiencing an issue affecting TCL Roku TV activation. We are working diligently to address this issue and will update this article with any changes.
You do not need to contact TCL or Roku Customer Support, or take any other action. Simply try again later.
We apologize for the inconvenience.
As you are going through the guided set-up process of your TCL Roku TV (either for the first time or after completing a factory reset), and after successfully connecting to the Internet, your device will check for an updated software. It will automatically download and install the latest Roku OS version. During this process, you might encounter an error message "Cannot connect to Roku" or Error Code 011.
This occurs when your TV is unable to connect to the Roku Server and caused the software update to fail. Try the following steps below to resolve this error:
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