How can we help you?

Unable to update the software on your TCL Roku TV

As you are going through the guided set-up process of your TCL Roku TV (either for the first time or after completing a factory reset), and after successfully connecting to the Internet, your device will check for an updated software.  It will automatically download and install the latest Roku OS version.  During this process, you might encounter an error message "Cannot connect to Roku" or Error Code 011.

This occurs when your TV is unable to connect to the Roku Server and caused the software update to fail.  Try the following steps below to resolve this error:

  • Wait a few minutes and select “Try again”. 


  • If the software update remains unsuccessful, go to and check to see if there are any alerts indicating any issues related to the software update service.
  • If your TCL Roku TV indicates that it is no longer connected to the internet, you will see a notification leading you through the process of re-connecting to your home network. If you are having trouble connecting to the Internet, click here to view list of possible error codes you maybe getting and how to resolve them. 
Was this article helpful?

Can’t find what you’re looking for?

TCL team awaits your every question.

Contact Us

How can we improve the content?