ALERT:  Impact of COVID-19

Due to the recent developments with the COVID-19 virus, we have implemented strict measures to protect the community at large and our employees alike.  Currently, we have very limited telephone support staff and you may experience longer than normal wait times.  However, we have many self-help resources available on our support site, and you can always reach us through e-mail.  We greatly appreciate your patience during this time.


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Getting to Know Your In-Ear Wired Headphone Control Button

All in-ear wired headphones have a similar design as well as similar button functionalities. Below are the different button sequences for each specific function.

Play/Pause:  Press the button once to play or pause the song.
Skip Forward:  Press the button 2x (twice) to skip a song.
Skip Backward:  Press the button 3x (three times) to start or play the song from the beginning.
Answer Call:  Press the  button to answer an incoming call.
End Call:  Press the button to terminate an ongoing call.
Enable Microphone:  Press and hold the button for ~3 seconds to enable the microphone, and launch either Google Assistant or Apple's Siri.

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