ALERT:  Impact of COVID-19

Due to the recent developments with the COVID-19 virus, we have implemented strict measures to protect the community at large and our employees alike.  Currently, we have very limited telephone support staff and you may experience longer than normal wait times.  However, we have many self-help resources available on our support site, and you can always reach us through e-mail.  We greatly appreciate your patience during this time.

 

How can we help you?

Why are the audio and video out-of-sync when using the subwoofer

To prevent or correct this concern, follow one of the three steps below:

  • Try turning off and then turning on the TV and the sound bar.
  • Try changing the Channel on the TV
  • Try changing the source on the sound bar
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