ALERT: Roku Activation Failures for TCL Roku TVs - 4/29/2019
Roku is currently experiencing an issue affecting TCL Roku TV activation. We are working diligently to address this issue and will update this article with any changes.
You do not need to contact TCL or Roku Customer Support, or take any other action. Simply try again later.
We apologize for the inconvenience.
Enjoy streaming your favorite movies and TV shows from your home away from home. With the Hotel & Dorm Connect feature, you can now bring your TCL Roku TV to hotels, school dorms, conference facilities and similar locations with public wireless Internet access. Connecting to a public network often requires further authentication, and your TV will automatically recognize that additional information is needed. You will need another wireless device, such as a computer, tablet or smartphone to supply the requested information.
Once you have setup your TV at your hotel or dorm room, you need to establish Internet connection using the instructions below.
Initiate the wireless connection
Authenticate the connection
After successfully initiating your wireless connection, your TV will display the remaining steps. Complete these steps on your computer, tablet or smartphone.
Note: You have several minutes to authenticate. If the network setup times out, select Try again to initiate the connection again. After the connection is authenticated, your TCL Roku TV will return to the Network menu. The Network name should match the network for the hotel or college dorm, and the Status should say Connected.
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