ALERT: Roku Activation Failures for TCL Roku TVs - 4/29/2019
Roku is currently experiencing an issue affecting TCL Roku TV activation. We are working diligently to address this issue and will update this article with any changes.
You do not need to contact TCL or Roku Customer Support, or take any other action. Simply try again later.
We apologize for the inconvenience.
You have the option to disable the Roku features of your TCL Smart TV. During the initial setup you can choose to use the device as a regular, non-smart TV. You will need your TCL Roku TV remote to navigate the menu options. Follow the instructions below as you complete the Guided Setup. If you have previously activated the Roku functionality on your TV, you will need to do a factory reset on your device. Click here to view the how to instructions.
NOTE: Only connected devices (cable box, DVD player, etc.) will be displayed on the Home screen as viewing options. You can choose to activate the Roku feature at any time.
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