ALERT:  Impact of COVID-19

Due to the recent developments with the COVID-19 virus, we have implemented strict measures to protect the community at large and our employees alike.  Currently, we have very limited telephone support staff and you may experience longer than normal wait times.  However, we have many self-help resources available on our support site, and you can always reach us through e-mail.  We greatly appreciate your patience during this time.


How can we help you?

Missing sound, but the picture is fine.

The sound might be muted. Try pressing the volume up button to restore sound.

Check if it is the same with the other channels. Do a channel search and if there is only one channel with no sound, there is a possibility that the signal strength of the network is poor, or it may be having technical issues.

If you are using DVI or Y, PB, PR, remember to also connect the device's left and right audio output jacks to the TV's L and R AUDIO INPUT jacks.

If the TV is connected to a different device such as a cable or satellite box, DVD, Blu-Ray, etc. make sure that the cable connection is correct (red and white cables for audio). Check if the device has a volume controller and try adjusting it.

Change the TV sound type to “mono” or “stereo”. Refer to the instruction book on how to change the sound type.

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