ALERT:  Impact of COVID-19

Due to the recent developments with the COVID-19 virus, we have implemented strict measures to protect the community at large and our employees alike.  Currently, we have very limited telephone support staff and you may experience longer than normal wait times.  However, we have many self-help resources available on our support site, and you can always reach us through e-mail.  We greatly appreciate your patience during this time.

 

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TCL Pixel Policy

PURPOSE:

Define the pixel policy to support in warranty service.

SCOPE:

TCL follows a guideline based on industry standard practices.

PROCEDURE:

The table below shows the allowable number of malfunctioning pixels that are acceptable, depending on the native resolution of the panel and allowing for 2 malfunctioning pixels per million pixels.

Native resolution
No. of pixels
No. of million pixels
Acceptable defects
1280 x 720
921,600
0.9
2
1920 x 1080
2,073,600
2.1
4
3840 x 2160
8,294,400
8.2
16
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