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My TV turns ON, but there is No Video

If you power on your TV but you do not see the menu options, or any video display - just a black, blank screen, and possibly no audio as well; try the recommended steps below to resolve the issue.

  1. Check if the status LED, in front of your TV is ON.  To confirm, point the TCL remote towards the TV and press any button.  You should see the LED blink every time your press the remote.  If yes, proceed with Step #2.  
  2. Verify the cable connections.  Make sure all external devices plugged into the TV are properly connected to the appropriate port, and are powered on.  If necessary, unplug then reconnect the cables to the corresponding ports.  
  3. Restart the TV.  Press the power button located underneath the TCL logo.  Unplug the TV from the power outlet.  After 30 seconds, plug the TV back.
  4. Reset the TV.  Click here to view steps on how to reset the TV if you cannot view the menu options.

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